Shipping Policy

Shipping Policy

Thank you for choosing UCM Group USA for your shopping needs. We strive to provide you with the best possible service and ensure your orders are delivered to you promptly and efficiently. Please review our shipping policy outlined below:

1. Processing Time:

• Orders are typically processed within 1-2 business days from the time they are placed.
• Orders placed on weekends or holidays will be processed on the following business day.
• Processing time may vary during peak seasons or promotional periods.

2. Shipping Methods:

• We offer several shipping options to accommodate your needs, including standard, expedited, and express shipping.
• Shipping methods available for your order will be displayed during checkout.
• Shipping costs are calculated based on the weight of the package, destination, and selected shipping method.

3. Delivery Time:

• Delivery times vary depending on the shipping method selected and the destination of the package.
• Standard shipping generally takes between 3-7 business days for domestic orders.
• Expedited and express shipping options are available for faster delivery times.
• International orders may take longer to arrive due to customs processing and other factors.

4. Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
• You can track the status of your package by entering the tracking number on our website or the carrier's website.

5. Shipping Restrictions:

• We currently ship to addresses within the United States and select international destinations.
• Certain items may be restricted from international shipping due to customs regulations or other restrictions.

6. Shipping Address:

• Please ensure that the shipping address provided during checkout is accurate and complete.
• We are not responsible for orders shipped to incorrect addresses due to customer error.

7. Shipping Delays:

• While we strive to deliver your orders on time, there may be instances of unforeseen delays due to weather conditions, carrier issues, or other circumstances beyond our control.
• We appreciate your patience and understanding in such situations.

8. Shipping Fees:

• Shipping fees are non-refundable once the order has been processed and shipped.
• In the event of a return or exchange, shipping fees may apply unless the return is due to an error on our part.

9. Contact Us:

• If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team.
• You can reach us via email at info@ucmgroupusa.com or through our website's contact form.

10. Policy Updates:

• We reserve the right to update or modify our shipping policy at any time without prior notice.
• Please review our shipping policy periodically for any changes or updates.

By placing an order with UCM Group USA, you agree to adhere to the terms and conditions outlined in our shipping policy. Thank you for choosing us for your shopping needs. We appreciate your business!

For further inquiries:

• Address : 11738 San Marino St, Rancho Cucamonga, CA 91730
• Mail : info@ucmgroupusa.com
• Call : (628) 666-8588